Excellent Transit Experience

Making transit the preferred mode of travel

The vision

  • Transit is the most common and preferred mode of travel to and from greater downtown
  • Great streets for walking radiate from transit hubs
  • Transit is known for being safe, fast, frequent, and reliable in every neighborhood
  • Buses, streetcars and light rail make travel more affordable, easy, and enjoyable for more people

How we'd get there

Make transit hubs gateways that celebrate arrivals and integrate many transportation modes


  • Leverage and invest in existing transit facilities like King Street and Union Stations
  • Accommodate buses, trains, bikes, ride share, etc.
  • Treat schools as mini-transit hubs for parents, staff, and students

Create universal wayfinding at hubs that includes transit and other nearby amenities and services


  • Signage that points to connections, restrooms, cultural places, parks, museums, etc.
  • Use easy to understand signage with images and/or multi-lingual as appropriate

Design bus stops to promote an enjoyable experience for waiting riders


  • Transfers feel safe, secure, comfortable and pleasant
  • Include weather protection, lighting, and information

Provide fast and frequent transit service competitive with single-occupancy vehicles


  • Create more transit priority over private vehicle traffic
  • Limit or prohibit vehicle traffic on key transit corridors
  • Continue to improve Third Avenue as a great street for walking and transit

How we strive for equity

  • Transit better serves people and communities of color that have been systemically/historically underserved
  • Riding transit does not have unfair geographic or economic implications
  • Fares and fare enforcement do not discriminate against people of color or those with low-incomes

icons of two people walking a dog with text bubbles above their heads

What we've heard

  • Bring back the free downtown bus zone
  • I have low vision; I don’t like transferring because I don’t feel safe at stops where there isn’t adequate lighting

Great examples from Seattle and beyond

A few people- one with a dog- are about to board a RapidRide bus heading to Alaska Junction

Seattle’s RapidRide bus stops provides real-time arrival information, covered seating, and payment system outside the bus to increase efficiency of boarding.

Photo shows a red and white streetcar travels down the track, along a tree-lined street and past a full rack of locked bicycles in the foreground. A bike lane is painted with different colored words, distinguishing it from the street. The lane is also protected from motor-vehicle traffic with white plastic bollards and in the background with black planter boxes.

Metrolinx Mobility Hubs in Toronto are regional centers with jobs, residences, shopping, and recreation where multiple transit modes come together seamlessly.
Photo credit: Wyliepoon

inside view of a train station with high arching ceilings, large art pieces, and hanging chandeliers

Denver's Union Station redevelopment converted 20 acres of former rail yards into a multimodal hub with a network of walking routes, bike routes, and public spaces.
Photo credit: JPellgen